TERMS & COND'S | SUPPORT PRODUCTS | UPGRADES | SUPPORT FORMS | FAQs

Surelabs is determined to provide proven security solutions at a cost effective price. As such, we have removed the cost of support from the actual product. Fortunately, there are a number of methods for which you can get support.


Support Types :

Global Live Text Chat Support :

National Technical Help Desk Support:
Ph - 0871 9180948
Timings : 8 A.M  to  5 P.M

Telephone support is available to all users at a national rate number. Be Sure subscribers are not charged for support. If you are not a Be Sure subscriber then you may be quoted a support fee which shall be advised to you at the time of the call. As support is not free, Software Installation support is free to all users within the first 30 days of registration of your Surelabs CCTV application system.

Surelabs Remote Control Broadband Support UK :

National Technical Remote Control Support: Ph - 0871 9180948
Timings : 8 A.M  to  5 P.M

Some users may have difficulty setting up their CCTV System on their PC. To assist you with easy setup Surelabs offer an additional service over the standard telephone and email support we provide. We request that you stay in front of your computer and watch and learn as we setup your System for you be remote control over your broadband internet connection. You have full control and our experienced technicians will provide a fast and easy setup for you remotely from our support call centre. The cost is £20 and is payable by credit card. Contact us now for Remote Support.

Customer Service

National Free Call Customer Service: Ph - 0800 0223455
Timings : 10 A.M  to  7 P.M

If you have a Be Sure subscription question or any other customer service question please contact our Customer Service Centre. If you wish to activate your System for Be Sure Mobile Monitoring call the National Free Call Customer Service number.

Email Support:
Email support is available to all users. This is ideal if you have a short query which you feel is not urgent. Surelabs Technical Support will respond within the specified response times.

FAQ
Surelabs Technical Support will be constantly updating our frequently asked questions (FAQs) to assist you with your queries.

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